Shop with Confidence
At TILSWALL, customer satisfaction is our priority. We stand behind the quality of our products and are committed to providing a smooth and worry-free shopping experience.
If you're not completely satisfied with your purchase, we're here to help. Eligible products purchased directly from the TILSWALL official website may be returned or exchanged within 30 days of delivery.
Local Return Support
To provide a faster and more convenient after-sales experience, TILSWALL utilizes an overseas warehouse network to support order fulfillment and eligible return processing whenever applicable.
By leveraging local logistics resources, we strive to:
- Simplify the return process
- Reduce return transit times
- Improve service efficiency
- Provide a smoother customer experience
Return instructions and designated return locations may vary depending on your order, product category, and region. Our support team will provide the appropriate return details after reviewing your request.
Return Eligibility
To qualify for a return or exchange, the following conditions must be met:
- The request is submitted within 30 days of delivery
- The item is unused and in its original condition
- All original accessories, manuals, and packaging are included
- Proof of purchase is provided
- The product has not been altered, modified, or damaged due to misuse
Returns that do not meet these conditions may not be eligible for approval.
How to Start a Return
Before returning any item, please contact our customer support team to obtain return authorization and instructions.
Email: support@tilswall.com
To help us process your request more efficiently, please include:
- Your order number
- Product name
- Reason for return or exchange
- Relevant photos or videos (if applicable)
Our team will review your request and respond with the next steps as quickly as possible.
Return Shipping
Please do not return products without prior authorization.
Return shipping arrangements may vary depending on the product, shipping destination, and reason for return.
If the return is the result of:
- A defective product
- Shipping damage
- An incorrect item received
TILSWALL will work with you to provide an appropriate resolution after verification.
For returns initiated for personal reasons, return shipping costs may apply in accordance with our return policy.
Exchanges
If you receive a defective, damaged, or incorrect product, please contact us promptly after delivery.
Once the issue has been verified, we will arrange a replacement or exchange when applicable.
Our goal is to resolve product-related issues as quickly and efficiently as possible.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Please allow:
- 1–3 business days for return inspection and approval
- 3–7 business days for the refund to be processed by your payment provider
Processing times may vary depending on your bank or payment service.
Non-Returnable Situations
Returns may not be accepted under the following circumstances:
- Products showing signs of misuse, abuse, or unauthorized modification
- Damage caused by improper operation or handling
- Normal wear and tear
- Missing parts, accessories, manuals, or original packaging
- Returns sent without prior authorization
- Requests submitted beyond the applicable return period
Need Assistance?
Our customer support team is committed to providing prompt and reliable assistance throughout the return and exchange process.
Email: support@tilswall.com
Response Time: Within 24 business hours
Thank you for choosing TILSWALL. We appreciate your trust and look forward to serving you.
